Privacy Policy

This Privacy Policy relates to (A&A Mortgages – 950425) it informs you the customer, what to expect and how we collect data and information held about you.

Data Collected

This version was last updated on 01/10/2020 and we regularly review to ensure the accuracy of the document.

This Privacy Policy explains how we look after your personal data, your privacy rights and how the law protects you. For the purpose of the General Data Protection Regulation (GDPR) 2018, the registered data controlled is our compliance officer, whose registered address is The Dragon Network, Stafford Court, 145 Washway Road, Sale, Greater Manchester, M33 7PE.

Our trading address is 2 Acorn Grove, Kingswood, surrey, KT20 6QT

We may contact you via telephone, email, SMS or other agreed communication methods including WhatsApp in order to obtain further information to support and complete our service. Should you wish to complete an application we may also require information in hard copy form sending via postal services.

When we complete a fact find we will collect the following information from you within the advice process:

In addition to this, we may collect information from you during the mortgage application process including:

We may also collect personal information from you over the telephone for general / life insurance purposes.

We hold the right to record our telephone calls for training and quality purposes.

We will store a variety of data which includes:

If you would like more information on the above, please feel free to contact us and we would be able to explain in more detail.

We collect data relating to those that are financially dependent as this affects our affordability calculations to provide you with the most suitable recommendation. However, we will only ask for further data relating to any dependents if specifically required to submit an application to a lender.

We may also record information about potential vulnerabilities to meet the obligations of the Financial Conduct Authority (FCA) with regard to vulnerable customers.

We may share your information with the following entities:

We reserve the right to contact you for marketing purposes if you have completed an online form or submitted your details to us. You do have the right to opt out of this contact.

We will ensure all data remains within the EEA and is captured under the General Data Protection Regulation (GDPR).

Under this, you have various rights in relation to your information. You have the right to:

If you would like more information relating to the above, please feel free to contact us and we will answer any questions that you have openly and transparently.

If you apply for a first/second charge mortgage through us, the lender may use this information to help make its decision about whether or not to lend to you.


If you have a complaint about how we handle your data, please contact us. Include your name, address, preferred contact number and the email address you signed up with. We will investigate your complaint promptly and will respond to you with our findings.

If we have been unable to resolve your information rights concern, you can raise the matter with the Information Commissioner’s Office (ICO), who is the regulator for data protection in the UK. You can contact them on 0303 123 1113 to find out more.


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Cookies can be temporary or permanent and do not collect personal or identifiable information about you. Temporary cookies form part of the security process and permanent cookies identify the link you used to find our website.